Mine Services Engineer Consultant - South Africa
Position Title: Mine Services Engineer / Consultant
Location: South Africa
About Us: Hexagon is a global leader in sensor, software, and autonomous solutions. We are putting data to work to boost efficiency, productivity, and quality across industrial, manufacturing, infrastructure, safety, and mobility applications. Hexagon’s Mining division solves surface and underground mine challenges with proven technologies for planning, operations, and safety.
Our Vision: A future where data is fully leveraged so that both humanity and sustainability thrive.
Our Mission: Putting data to work to enable autonomous, connected ecosystems that boost efficiency, productivity, and quality for our customers.
Purpose of Position:
Deliver training, implementation and advisory on all BMT products and services
Provide customer support and maintenance by resolving technical issues in a timely fashion to ensure an optimal customer experience
Identify client specific requirements and provide expert solutions through the application of BMT’s products and services
Develop further business with existing clients through strong relationships and account management.
Major Areas of Responsibility:
Competently and effectively deliver BMT solutions via the following;
Site-based training and implementation
Subject matter expertise and advisory (e.g. blast movement, grade control)
Technical report writing (including draft and peer review)
Customer support and liaison
Receive, diagnose and escalate customer support calls as appropriate.
Manage the customer support process required to close service events promptly while also managing customer expectations.
Manage client accounts and relationships as assigned or directed
Manage the structured account management process including site visits, account management calls, database reviews, and proposals to maximise a successful renewal
Manage and strengthen relationships with clients for long term value
Contribute to marketing media and material as required
Take part in business development events (e.g. campaigns and conferences) as required
Draft technical papers for conferences and case studies as required
Provide input into opportunities for product improvement and assist in creating and implementing solutions as directed
Contribute to the collective knowledge base
Support R&D product testing, including feedback and information gathering
Provide mentoring and training to new consultants as appropriate
Maintain a strong team-based approach and ethic
Maintain clear communication channels with business support functions
Develop (where required) and maintain processes/systems relevant to the position
Comply with Hexagon’s Workplace Health and Safety policies and procedures, participation in audits and compliance with instructions given in respect to the health and safety of himself / herself and the safety of others
Other duties as required from time to time.
Skills & Experience Required:
Qualifications and Experience
Tertiary qualification (or equivalent) in mining or geology
3 to 5 years’ experience in mining production
Experience in blast design and/or grade control (desirable)
Consultancy / advisory experience in a customer-facing role (desirable).
Critical Knowledge, Skills and Abilities
Excellent communication skills (written & verbal)
Advanced English language skills
Excellent listening, negotiation and presentation skills
Strong problem-solving skills and technical aptitude
Good attention to detail
Outstanding time management skills with ability to manage competing priorities
Competence to build and manage interpersonal relationships at all levels
Ability to work unsupervised and use initiative
Current driver’s license and good driving record.
Considerable travelling required (interstate and international travel) to fulfil this role.